Thank you for choosing Media Centre Online Library. We strive to ensure that all our users have a satisfactory experience with our services. This Refund Policy outlines the terms and conditions regarding refunds for subscriptions and purchases made on our website https://mediacentre.site/ (“Site”).
Subscription Refunds
- Monthly Subscriptions: If you cancel your monthly subscription within 7 days of the initial purchase date, you are eligible for a full refund. No refunds will be provided for monthly subscriptions canceled after the 7-day period.
- Annual Subscriptions: Annual subscriptions are eligible for a prorated refund if canceled within 30 days of the initial purchase date. After the 30-day period, no refunds will be issued for annual subscriptions.
Purchases and Digital Content
- E-books and Audiobooks: Due to the nature of digital content, we do not offer refunds for e-book or audiobook purchases. All sales of digital content are final.
- Physical Merchandise: If you purchase physical merchandise from our website and receive a damaged or defective item, please contact us within 14 days of receiving the item to arrange for a replacement or refund.
How to Request a Refund
To request a refund, please contact our customer support team at support@mediacentre.site with your order details and the reason for the refund request. Our team will review your request and process refunds according to our refund policy.
Processing Time
Refunds will be processed within 7-10 business days after approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at support@mediacentre.site. We are here to assist you and ensure your satisfaction with our services.